Top Pick Product
At Top Pick Product, your satisfaction is our top priority. We are committed to providing high-quality products and exceptional customer service. We understand that sometimes a product may not meet your expectations, and we want to ensure that your return and refund process is smooth, fair, and transparent.
This Return & Refund Policy outlines the conditions under which returns are accepted, refunds are processed, and exchanges are handled. Please read this policy carefully before making a purchase.
✅ Eligibility for Returns
You may request a return within 14 days of receiving your order. After 14 days, we unfortunately cannot offer a refund or exchange.
To be eligible for a return:
The item must be unused, unworn, and in the same condition that you received it.
It must be in the original packaging, including all accessories, manuals, and tags.
A proof of purchase (order number, receipt, or invoice) is required.
Please note that we reserve the right to refuse returns that do not meet the above criteria.
❌ Items Not Eligible for Return
We do not accept returns on the following:
Gift cards
Personalized or custom-made items
Downloadable digital products
Clearance or final sale items
Items damaged due to misuse, negligence, or wear and tear
If your item falls under a non-returnable category but arrived damaged or defective, please contact us immediately—we’re here to help.
📦 How to Return an Item
Initiate a Return Request
Contact our Customer Support Team at [contact@toppickproduct.com] or through our Contact Us page with your order number and reason for return.Receive Return Instructions
If your return is approved, we will send you detailed instructions on how and where to send your item.Ship the Product
Pack your item securely in the original packaging. You are responsible for the cost of return shipping, unless the return is due to our error (e.g., wrong item or defective product).
💸 Refund Process
Once we receive your return, we will inspect the item and notify you of the status. If your return is approved:
A refund will be processed to your original method of payment.
Refunds may take 5–10 business days, depending on your payment provider.
You will receive an email confirmation once your refund has been issued.
Late or Missing Refunds:
If you haven’t received your refund yet:
Check your bank or credit card account again.
Contact your bank or payment provider—it may take some time before your refund is officially posted.
Still no refund? Please reach out to us at [contact@toppickproduct.com].
🔁 Exchanges
We only replace items if they are:
Defective
Damaged
Sent in error (wrong item/size/color)
If you need to exchange a product, please contact us at [contact@toppickproduct.com] with photos of the issue (if applicable), and we’ll arrange the exchange promptly.
📬 Damaged or Incorrect Items
If your order arrives damaged, defective, or you received the wrong product:
Contact us within 72 hours of delivery.
Send us a photo and a brief description of the issue.
We will either send you a replacement or issue a full refund—your satisfaction comes first.
❓ Need Help? We're Here for You!
If you have any questions about our Return & Refund Policy or need assistance with a return, please don’t hesitate to reach out:
📧 Email: [contact@toppickproduct.com]
🌐 Website: https://www.toppickproduct.com
🛍️ Shop with Confidence at Top Pick Product
At Top Pick Product, we believe in making your shopping experience worry-free. That’s why we offer a fair and simple return policy that protects your rights and puts your peace of mind first. Thank you for trusting us—we truly appreciate your business!